Does shipping come with tracking?
All international and Asia orders will come with tracking. However, we do offer untracked shipping.
Please check the shipping page for more info.
Wrong address / phone number ?
Please contact us within 48 hours of placing the order(s) with your order number(s) and the correct shipping address / phone number.
If you're unsure whether your address will change after the pre-order deadline, please note it in the notes so that we can follow up on it after the deadline.
Once your order has been shipped, postage fees cannot be refunded. We will not be responsible for lost packages.
Can I cancel my order(s) ?
We only accept cancellations within 48 hours of placing the order(s). Please contact us with your order number(s).
However, due to new PayPal rules, it will be a partial refund as PayPal no longer refunds the payment fee.
Can I change my order(s)?
We only accept changes to the order(s) within 3 days of making the order but you can add-on to the order only. Please contact us with your order number(s).
How long will your international store be open? Will the store be continuously operating?
We will only open order for 1.5 weeks from August 14-23, the store will still be open for the next month for manufacturing and shipping info, but you will not be able to purchase anything.
How much shipping to X country will be?
We set a normalized rate for every country, not distance-wise. However, the shipping rate still depends on product weight. The price increases by .5 USD every 50 grams, therefore ordering more than one merchandise in one order is advised.